The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the SACCO’s objectives
Direct all operational aspects including service channel operations, customer service, human resources, administration, marketing and sales
Assess local market conditions and identify current and prospective sales opportunities
Develop forecasts, financial objectives and business plans
Meet performance goals and metrics
Manage budget and allocate funds appropriately
Bring out the best of branch’s personnel by providing training, coaching, personal development and motivation
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly
Adhere to high ethical standards, and comply with all regulations/applicable laws
Network to improve the presence and reputation of the branch and company
Stay abreast of competition and provide reports on market movement and penetration
Addressing customer service issues as raised by members
Work closely with sales teams at the branch to supervise train and advise
Proven branch management experience, as a branch manager or similar role
Sufficient knowledge of modern management techniques and best practices in channel management
Ability to meet targets and goals
Familiarity with SACCO rules and regulations
Excellent organizational skills
Results driven and customer focused
Leadership and human resources management skills
Relevant degree/diploma and certifications.
Relevant Professional Qualifications
Professional Membership(s) will be an added advantage.
Above 30 years of age.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
How to Apply
Market yourself by sending a one-page cover letter about yourself and achievement to date together with your CV& a copy of your I.D. Card (in PDFformat as one document) clearly indicating “Branch Manager” on the subject line [email protected] on or before 3rd January 2020 at 5.00 p.m. Only shortlisted candidates shall be contacted
Interested candidates who meet the specified minimum qualifications are invited to apply as per the given instructions in the website www.yetusacco.co.ke quoting the job reference as the subject header.
All applications should be submitted to the undersigned address or through [email protected] not later than 3rd January 2020 at 5:00 p.m. Applications that are incomplete, received after the due date or that do not meet the stated requirements will not be considered. Only shortlisted candidates will be contacted. For the full job descriptions and specifications visit www.yetusacco.co.ke