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Bidhaa Sasa Rural Development Regional Coordinator Job

Job Summary:

Over the next 2 years you will be building up a team of 6 branches with about 50 staff reporting to you. Developing their people management skills as their teams are growing is key to the success of the business. 

You will be expected to work with the Area Coordinators on a daily basis to strengthen the capacity of the teams at the branches. 

Developing their people management skills is key to growing the business to strengthen the capacity of the teams.

Through this we expect the following outcomes from you: increased staff satisfaction, retention and performance, with the ultimate goal of sales growth, improved debt collections, customer satisfaction and referral sales.

Key activities and deliverables:

  1. Support to the regional branches:
  • Recruitment of Area Coordinators and their respective teams, in collaboration with the HR team, in the upcoming branches;
  • Engage Area Coordinators to drive results in their branches through their teams. This includes coaching and supporting them in key processes such as performance management.
  • Build their skills to becoming stronger trainers, coaches and leaders themselves.
  • Provide specific, situational and practical advice around team-related issues and decisions, and help Area Coordinators in finding solutions that work in their locality and for their team.
  • Further drive the spirit and community of learning between Area Coordinators through facilitating peer forums and conversations.
  • Pull in and liaise with relevant HQ staff on key issues.                        

2. Drive engagement and motivation of our field teams:

  • Live Bidhaa Sasa’s vision and values, further enhancing buy-in into our unique approach to sales and rural development.
  • Visit the branches and go for field visits, to actively track engagement and motivation of our field staff. (This role has 80% travel).
  • Work collaboratively with Business Support, Research & Data team and HR to foster a continuous learning culture and standardization of processes.

3. Help drive overall company performance and improve our procedures:

  • Capture learning from the field, observe trends and raise challenges and opportunities to the larger team.
  • Bring ideas and liaise with others in the team to improve our sales and collection procedures.
  • Actively participate in weekly calls to discuss and monitor branch performance with the head office team.
  • Interact with clients frequently to understand their needs, problems, gauge their satisfaction with our products and services, outcomes and impact of the work they’ll and not too much on specific tasks. Let the candidates know in what way they’ll have an impact on your company and customers. Get them excited for the role!

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