Hostess Job, Current Kenyan Hotel Jobs,

JOB TITLE: HOSTESS

Overview of the Position

Our client, in the Hospitality Industry located in Syokimau, Nairobi, is seeking to recruit a hostess who will be responsible for greeting customers as they enter the restaurant and seating them at an appropriate table before they are introduced to their server.

Responsibilities

  • Provide a warm and friendly welcome, leading guests and seating them at their table
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
  • Providing guests with menus, ensures they are seated comfortably and answering any initial questions.
  • A knowledge of the menu.
  • Engaging with guests to ensure they are happy with food and service.
  • Responding to complaints and helping to resolve them.
  • Providing great customer service.
  • Thanking the guests for dining at the restaurant when they leave.

Required Skills and Competencies

  • 2 – 3 years’ experience in the hospitality industry in a similar role
  • Diploma or Certificate in Food and Beverage Service and Sales or its equivalent from a recognized institution.
  • Ability to provide top-notch customer service in a fast-paced environment.
  • Demonstrates excellent interpersonal and customer services skills.
  • Pays close attention to detail.
  • Exhibits excellent organizational skills.
  • Maintains professional but friendly demeanor.
  • Is capable of remaining patient and polite when speaking to frustrated guests.
  • Works well with a team.
  • Communicates clearly and effectively.
  • Possesses stamina required to remain walking and/or standing for an entire shift.
  • Demonstrates strong problem-solving skills.

How To Apply

Qualified and interested candidates should send their detail CV’s and a cover letter to [email protected] not later than 19th March, 2022.

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