Auto Centre Manager Job, Latest Administration Jobs In Kenya,

JOB TITLE: AUTO CENTRE MANAGER

Overview of the Position

Our client in the automotive industry is recruiting for an Auto Centre Manager to be based in Nairobi. He/she will contribute to the overall success of the auto centre; run an efficient and profitable service centre through productive staffing, customer retention, cost controls, the achievement of objectives, and maintenance of all service records.

Responsibilities

  • Lead the team by personally demonstrating and encouraging the Service team to demonstrate the Customer Behaviors’ in their daily activities and in all interactions with customers
  • Ensures the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
  • Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
  • Motivates the team to achieve sales and profitability targets
  • Supports the team in the resolution of complex issues
  • Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is achieved
  • Implements performance management and develops the team to improve performance
  • Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training.
  • Create and initiates service marketing plans, initiate and implements advertising and promotional activities.
  • Facilitates jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure.
  • Maximize service opportunities to meet sales and profit targets.
  • Manage day to day operations of the Service department.
  • Maintain workshop and body shop productivity records to monitor the effective use of labour profitability through periodic review and assessment of pricing policy, labour rates and fleet discounts
  • Analyzed current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximizing profitability and quality of workmanship
  • Ensure maintenance of tools, equipment and operating areas, ensuring compliance with legislation.
  • Use feedback to improve skills and performance of self and the Service team

Qualifications

  •  3-5 years managerial experience in an auto centre/workshop is a MUST·    
  •  Bachelor’s degree/Diploma in automotive engineering
  • Proven experience in a service centre and car wash.
  • Have organizational skills and time management.
  • Have leadership/management skills and a team player
  •  Be able to communicate well and get along with people.
  • Be objective and fair, and present a well-groomed appearance
  • Be able to motivate others towards a common goal and be interested in their work.
  • Have a good business sense.
  •  Mature; aged 30 years and above.

How to Apply

Interested candidates are invited to send their applications and detailed CV indicating current and expected salary to [email protected]. This is an urgent position and will remain open until the position is filled.

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