Auto Center Sales Lady Job, Latest Sales & Marketing Jobs Kenya 2021, 

JOB TITLE: AUTO CENTER SALES LADY- NAIROBI

Overview of the Position

Our client in the automotive industry is recruiting for a sales lady for an auto center. They will be a link between floor technicians, manager and customers. In addition, she will be responsible for engaging clients and listening to customer concerns.

Responsibilities

  • Greeting customers and directing them to an available technician
  • Upselling services related to the unit.
  • Informing customers about potential cost savings and warranty protections
  • Keeping the client posted on work in progress.
  • Place outbound follow-up calls to sales leads and persuade potential customers
  • Provide product and service information to customers
  • Follow up customer calls and respond to customer’s emails
  • Target new customers or achieve upsells to existing customers when opportunities arise
  • Identify and qualify legitimate sales opportunities
  • Build sustainable relationships and engage customers by taking the extra mile
  • Research required information, identify, and resolve customer complaints using available resources,
  • Follow-up on customer inquiries not immediately resolved
  • Identify and escalate issues to supervisors when necessary
  • Monitor progress of campaigns using various metrics and submit reports of performance.

Qualifications

  • Diploma in sales and marketing or related industry is a desirable.
  • At least one year experience in sales
  • General knowledge of automotive
  • Customer service skills, being courteous and friendly is essential.
  • Ability to handle customer complaints diplomatically and politely.
  • Communication skills: As a liaison between the customer and technician, the Sales personnel needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.
  • Have organizational skills and time management.
  • Be able to communicate well, be neat and presentable.

How to Apply

Send your CV and  Cover letter clearly indicating current and expected remuneration to [email protected] with subject line being the position applied for.  Interviews will be conducted on a rolling basis until the position is filled.

Only shortlisted applicants will be contacted.

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