Provider Engagement Liaison Job, Current Sales & Marketing Jobs in Kenya 2021,

We are looking for candidates with excellent relationship establishment and management, as well as problem-solving skills who are committed to building, managing and maintaining Antara’s relationship with our provider partners to ensure that our members receive the best care possible. The responsibilities of a provider engagement manager would include establishing relationships with providers, understanding the key parties and departments with which Antara would need to engage to ensure that our members receive the in-facility service they require, building and managing problem escalation and resolution protocols to ensure seamless service to Antara’s members. The role requires a highly organised person with excellent communication and stakeholder management skills to ensure seamless service provision for Antara’s members.

RESPONSIBILITIES

  • Identifying key stakeholders of medical service provider partners with whom Antara will engage
  • Developing and maintaining relationships with key personnel of medical service provider partners
  • Maintaining database of key contacts of medical service provider partners Antara will be working with
  • Keeping abreast of and updating the Antara’s Customer Success & Clinical teams on any changes in processes, service offering or other ways of working at Antara’s medical service provider partners
  • Developing and implementing the partnership engagement framework and process to ensure seamless engagement between Antara and our medical service provider partners
  • Ensuring that all there is a clear process for data sharing between Antara and our medical service provider partners
  • Problem solving on all relationship and operational related challenges that may arise in Antara’s engagement with medical service provider partners
  • Demonstrating value proposition of Antara’s engagement with medical service provider partners 

KEY DELIVERABLES

  • Medical provider partnership engagement framework that will allow Antara to work with:
    • Institutional network provider facilities
    • Standalone institutional facilities
    • Individual medical service providers (individual doctors)
  • Engagement & Communications Tools for each category of provider partners that Antara anticipates working with that will detail:
    • Antara’s services
    • Antara’s value proposition to providers
    • the routine engagement process and the key information/data points that need to be transmitted bi-directionally
    • the periodicity of various data requests from providers and the format of said data
  • Follow up with partner providers for any critical and necessary information required to resolve any issues arising on service delivery failure or changes
  • Maintain a log of any issues that need resolution with regard to operations, feedback on service delivery, concerns raised by members, payers and other stakeholders.

REQUIREMENTS

  • A Degree in Nursing, Public Health, Business Administration or Management. Minimum requirement of first degree
  • At least 3-5 years of experience working with an underwriter or broker in a provider relations management role
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication skills;  superior oral and written fluency in English & Kiswahili required. 
  • Exceptional problem solving skills
  • Highly organised and able to establish and maintain multiple relations with ease
  • Comfortable working in a dispersed team.
  • Demonstrated proficiency in computer skills, including Microsoft Word, Excel.

How To Apply

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