Operations Manager Job, Kenyan Hotel Jobs, 

Our client, in the hospitality industry and located in Nairobi is seeking to recruit qualified persons to fill the following positions:-

Position Title: Operations Manager (2 positions)

Reporting to: Managing Director/Hotel Manager

Remuneration: Competitive salary based on qualifications and experience.

 Job description

The ideal candidate will be responsible for the day to day operations.


  • Reporting directly to the Managing Director you will oversee the Health Club, Maintenance and Housekeeping Departments. You will liaise closely with the Finance and Sales/Marketing &Banqueting Managers
  • Coordinate the workings of Food and Beverage, Maintenance, Housekeeping, Stores and Health Club departments.
  • Oversee the financial reporting which includes the daily revenue collection/Expenditure and turnover report and the monthly summaries and present to the directors monthly financial reports by the 7th day of each month
  • Ensure the hotels operations run smoothly by liaising with the maintenance departments to ensure timely repairs and reporting of malfunctioning of equipment and room fixtures.
  • Track the in and out movement of the hotel vehicles and ensure their maintenance schedules are followed
  • Take the lead in hiring of new staff and you will chair all recruitment interviews panels, conduct performance appraisals and take disciplinary action in consultation with the Managing Director.
  • Monitor and propose improvements in the mentioned departments.
  • In consultation with the MD you will formulate and implement departmental and organizational policies and procedures to maximize output and monitor adherence to rules and regulations.
  • You will oversee the weekly and monthly stock taking exercise and ensure breakages and loses are well documented.
  • Work very closely with the banqueting manager in conducting routine spot checks on food and beverage reports of excesses/ shortages and sharing the reports with the Managing Director
  • Market the hotel and its related activities aggressively to increase our sales revenues
  • Flexible and willing to help other departments at busy times if required


  • Bachelor’s degree/Diploma in Hotel Management or equivalent from a recognized institution.
  • Conversant with hotel operating systems
  • Minimum 3 years of working experience (with at least 1 year at management level)
  • Proven track record in management
  • Excellent communication, negotiation and customer service skills
  • Must be self- motivated and a result oriented individual
  • Relationship management skills and openness to feedback
  • Highly organized individual with ability to transition quickly from one task to another
  • Strong interpersonal skills and ability to instill confidence in clients

How to apply

Interested candidates should submit their application letters and a detailed CV only, stating current position, current salary, expected salary, telephone contacts and names of 3 referees in PDF format or Ms Word as ONE document not later than 5.00pm Wednesday, 28th September 2022 to [email protected]


  1. Any form of canvasing will lead to automatic disqualification of the applicant.
  2. Only shortlisted candidates will be contacted.
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